FAQs - Retail
You may not change your user ID.
After subscribing to the service, a "Login Passcode" will be sent to your mobile phone registered with the Bank to be used in creating your "Login Password".
Al Ahly Net is available 24/7.
Yes, you can login for the first time via Al Ahly Mobile application and create your "Login Password".
Yes, you can change the "Login Password" by clicking on "Change Password>Enter Old Password> Enter New Password>Confirm New Password".
In case of making 5 consecutive failed attempts to enter the login password, the User ID will be locked. You should contact NBE's call center at 19623 or visit the nearest branch to unlock your user.
Supported browsers are Microsoft Edge, Firefox & Google Chrome. Please use the latest versions of these browsers to ensure that the system runs smoothly.
No, it is available only to NBE's retail customers.
Download the App via Google Play/ App Store, then log into Al Ahly Net/Al Ahly Mobile > Token Services > Soft Token Services > Soft Token Activation > enter the OTP sent to your mobile phone number registered with the Bank, then accept the "Terms & Conditions", scan the Cronto Image (QR code) or enter the activation ID and Activation password into the App.
Yes, the soft token App and hard token with a retail customer User ID can be used together in case you have subscribed to both types of tokens.
Touch ID only can be activated on the soft token App via Settings > Biometric authentication > Enter App PIN code>Confirm using Touch ID.
Yes, the service is available to both NBE's retail and corporate customers.
You can receive a hard token from the nearest branch and activate it via Al Ahly Net/Al Ahly Mobile or by contacting NBE's call center at 19623.
The hard token will be suspended and may be activated again through the nearest branch.
Press "Ok" then enter 4 digits. Re-enter the digits to confirm the PIN code. the word "HELLO" will be displayed.
Open the hard token by pressing "OK", enter the hard token 4-digit PIN code then press "1" to create an OTP to carry out transactions through the service.
Yes, the service is available to both NBE's retail and corporate customers.
You can activate, refresh and deactivate the hard token.
Yes, you can use this service via Al Ahly Net/Al Ahly Mobile.
Go to the main menu > Current and Savings Accounts >Current and Saving >" Account Activity" > choose "From" and "To" dates from the drop down menu, then click on "Apply"; or go to "Account Details" then click on "Account Activity".
Yes, you can print and save a statement of the account activity in PDF format.
Yes, you can view debit transactions only or credit transactions only by choosing the transaction type from the drop down menu in the "Account Activity" screen.
Yes, the cheque number, status and amount can be viewed.
Choose from the Main Menu >Accounts> Accounts, then select "Cheque Status Inquiry". Select the account, then Select search parameter.
Yes, you can view the status of cheques under collection deposited at the Bank (collected/rejected/under collection)
You can track all your debit transactions and spends via the personal financial management service which allows you to classify your transactions by type. You can go to this service through the main menu and track your spends for up to 90 days.
Yes, you can set up a budget for your transactions. Choose the category via the personal financial management service. You can set up a one-month budget, a recurring budget or a budget for a specified period up to 3 years. You can monitor your budget through a graph. You can go to the service via the main menu > Personal Financial Management > Budget > Create New Budget.
Yes, you can add up to 7 new categories and 9 sub-categories for each main category by modifying the categories of my spends.
You may not remove previously added categories but you can modify the name of the category.
You may not remove or modify added categories through the Bank or add sub-categories to them.
You may not delete the classification but you can modify the category and reclassify the transaction.
You may not cancel the classification of transactions but you can modify it.
Yes, log in and click on Accounts > Certificates/Deposits > Certificates/Deposits Details from the main menu.
Click on "Certificates/Deposits" on the home page then click on the icon next to the certificate/deposit number, then click on "Certificates/Deposits Details" from the drop down menu.
o Certificate/deposit amount and period
o Certificate/deposit account number
o Certificate/deposit status
o Open date
o Maturity date
o Interest rate
o Total maturity amount
o Payout account number
o Available balance
o Blocked amount
o Blocking reason
o Maturity instructions and details
o Interest frequency
Yes, certificates/deposits can be opened via Al Ahly Net/Al Ahly Mobile. Click on Accounts from the main menu > Certificates/Deposits > Open Certificates/Deposits
Yes, certificates/deposits can be redeemed via Al Ahly Net/Al Ahly Mobile. Click on Accounts from the main menu > Certificates/Deposits > Redeem Certificates/Deposits
To amend maturity instructions, with respect to certificate/deposit status/payout account, click Accounts from the main menu > Certificates/Deposits > Amend Certificates/Deposits
All requests are processed in real time online.
Multiple transfers enable you to execute more than one (internal/domestic) transfer faster and in a one-step only. Select the payee and enter all the transaction details, then click on "Save" and add the other transactions, then click on "Submit".
Yes, you can use Fawry services via Al Ahly Net/Al Ahly Mobile by clicking on "Payment Services" from the main menu.
Yes, you can transfer funds across your accounts, and transfer funds from your accounts in different foreign currencies to your EGP accounts.
Yes, in such case, you will have to use a hard token obtained from the branch or download the soft token App.
In case of own account transfers, you can transfer funds in the same currency whether a local or foreign currency. You can also convert your funds in any foreign currency to EGP. However, in case of internal or domestic transfers, only transfers in the local currency are allowed.
Yes, you can make a one-time transfer to a payee, or you can enter the details of Payees to make transfers directly to them.
Yes, you can donate to the different donation recipients available on Al Ahly Net/Al Ahly Mobile.
Yes, you can inquire about transactions carried out via Al Ahly Net and their details and download the transaction receipt.
Yes, you can transfer money to e-wallets inside/outside NBE.
Yes, by logging in then going to the main menu > Accounts > Loans and Finances
You can inquire about loan details by going to the main menu > Accounts > Loans and Finances > Loan Details.
o Product name
o Loan account number
o Account currency
o Sanctioned loan amount
o Loan outstanding
o Interest rate
o Account opening and maturity dates
o Amounts paid to date
o Installments paid
o Loan tenure
o Next installment amount
o Remaining installments
Go to the main menu>Accounts > Loans and Finances > Loan Account Activity then select the account and one of the display parameters.
Yes, you can print and save a loan account statement in PDF format.
Yes. A new special service "Reminders" allows you to set up multiple reminders with different frequencies by going to the Dashboard, choose a title for the reminder, a currency and, the start/end dates and follow the steps shown.
Yes, log in and select "Mutual Funds" from the main menu, then click on "Investment Details" to view all details.
You can create an investment account for the first time by selecting the mutual funds service and clicking on "Place Orders" then "Purchase Mutual Funds" to be directed to the screen of opening investment accounts and selecting accounts to be linked to the investment account.
The primary account is the account which receives the dividends of mutual fund certificates. It can be changed later if you wish.
o Outstanding certificate balance
o Current value of outstanding certificate balance
o Latest price of mutual fund certificates
o Dividends share received
Yes. Using the credit cards services, you can do the following:
o Obtain a credit card summary including: Current balance, available limit and payment due date details.
o Download monthly statements of account.
o Make credit card payments.
o Inquire about unsettled amounts.
o Inquire about transactions during the current month.
Yes, the payment of credit card due amounts is available to Al Ahly Net/Al Ahly Mobile subscribers.
o Activate new/renewed debit card.
o Request PIN.
o Reset the number of failed attempts to enter the PIN to zero.
o Stop the current card and issue a new one.
Yes, debit card services are available for both the original and supplementary cards.
Yes, log in and go to the main menu, select "Prepaid Cards", then click on "Card Details" to view all details.
o Inquire about transactions on the card.
o Activate new and renewed cards.
o Reset number of failed attempts using the cards to zero.
o Stop the current card and issue a new one.
o Transfer to prepaid card.
o Reset PIN
Yes, you can apply for a personal or auto loan/credit card via Al Ahly Net/Al Ahly Mobile after completing and uploading all required documents.
You can track the loan status by going to the main menu, and clicking on "Loan/Credit Card Application", then clicking on "Track Application" to view the application status.
Yes, you can update the following personal information via the internet banking service: email, number of dependents, educational qualification, type of residence, home phone number, correspondence address and annual income category.
Yes, this service enables you to set up standing instructions to make transfers to other customers of National Bank of Egypt only. The Payee account has to be registered first then a soft/hard token is used to authorize the transfer to ensure successful execution.
Yes, you can stop standing instructions but you cannot modify them.
Yes, you can view the number of both executed and unexecuted standing instructions.
Yes, you can select a favourite account to be the primary account for carrying out financial transactions by going to the main menu > Account settings > personal preferences > Primary Account Number
Yes, you can open a new sub-account as long as you do not have the same type of account in the same currency. Your personal information must also be updated. In case a message indicating that your personal information expired is displayed, refer to the branch to update your information.
Yes, you can choose the branch and City.
You can now submit an I-Score report request via Al Ahly Net/Al Ahly Mobile to submit the request directly and save it in PDF format.
FAQs (Corporate)
o Inquire about accounts, certificates, deposits, loans and mutual fund certificates.
o Transfers (internal/domestic transfers).
o Purchase and redeem deposits and certificates and amend their maturity instructions.
o Purchase and redeem mutual fund certificates.
o Fawry payment services.
o Transfer funds to e-wallets.
o Donations.
o Other services ( Click here to show all Al Ahly Net-Corporate services via our website)
You can subscribe by visiting the nearest branch.
After subscribing to the service, the user name and corporate ID will be sent to the email registered in the application and a "Login password" will be sent to the mobile phone registered at the bank to be used in creating your "Login Password".
Yes, you can change the "Login Password" by clicking on "Change Password>Enter Old Password> New Password>Confirm New Password".
In case of making 5 failed attempts to enter the login password, the user will be suspended and the "Forgot Password" service can be used to create a new password or you can visit the nearest branch to request a new password to be sent to your mobile phone.
Supported browsers are Microsoft Edge, Firefox & Google Chrome. Please use the latest versions of these browsers to ensure that the system runs smoothly.
Yes, the application is supported by Android 9 and later versions and IOS 11 and later versions.
There is no maximum limit for the number of corporate users including makers and checkers.
Yes, financial transactions can be carried out by a maker and a checker. The corporate customer may also specify up to five levels of revision for each transaction. Confirmation steps of a financial transactions can be set up through a group of checkers in a single menu for confirmation by any one user or checker in each revision level according to the financial authority granted by the corporate customer to each user.
Not available. Corporate customers can only obtain a hard token from the nearest branch.
Yes, it can be used.
Go to the main menu> Accounts> Accounts> Accounts Activity > choose "From" and "To" dates from the drop down menu, then click on "Apply"; or go to "Account Details" then click on "Account Activity".
Yes, the account activity can be printed and saved in PDF, CSV & MT940 formats for corporate customers.
Yes, you can view debit transactions only or credit transactions only by choosing the transaction type from the drop down menu in the "Account Activity" screen.
Go to Main Menu>Accounts> Accounts> Accounts Details, then select the account, or select the account that you wish to view from the "Account Financial Summary" on the home page.
Account type/currency , Branch>Account status , Account opening date>IBAN No. , Net available balance , Amount on hold , Amount under collection , Equivalent balance , Withdrawal limit , Utilized balance , Minimum balance required.
Yes, you can select a favorite account to be the primary account for carrying out financial transactions by going to the Main Menu> Account Settings > personal preferences> primary account No.
Yes, log in and click on "Accounts" then "Certificates/Deposits" then "Certificates/Deposits Overview" from the side menu.
"Certificates and Deposits Details" is displayed when you click "Certificates and Deposits" from Home Page, then click on "Certificate/ Deposit Number".
o Certificate/deposit amount and period
o Certificate/deposit account number
o Certificate/deposit status
o Open date
o Maturity date
o Interest rate
o Total maturity amount
o Payout account number
o Available balance
o Blocked amount
o Blocking reason
o Maturity instructions and details
o Interest frequency
Yes, certificates/deposits can be opened via Al Ahly Net/Al Ahly Mobile. Click on "Accounts" then "Certificates/Deposits", then click on "Open Certificates/deposits"
Yes, certificates/deposits can be redeemed via Al Ahly Net/Al Ahly Mobile. Click on "Accounts" then "Certificates/Deposits", then click on "Redeem Certificates/Deposits"
To amend maturity instructions, with respect to certificate/deposit status/payout account, click on "Accounts" then "Certificates/Deposits", then click on "Amend Certificates/Deposits".
All requests are processed in real time online.
Yes, log in and select "Mutual Funds" from the side menu, then click on "Investment Details" to view all details.
You can create an investment account for the first time by selecting the mutual funds service and clicking on "Place Orders" then "Purchase Mutual Funds" to be directed to the screen of opening investment accounts and selecting accounts to be linked to the investment account.
The primary account is the account which receives the dividends of mutual fund certificates. It can be changed later if you wish.
o Outstanding certificate balance
o Current value of outstanding certificate balance
o Latest price of mutual fund certificates
o Dividends received
Yes, the cheque number, status and amount can be viewed.
Choose from the Main Menu >Accounts> Accounts, then select "Cheque Status Inquiry". Select the account, then Select search parameter.
Yes, you can view the status of cheques under collection deposited at the Bank (collected/rejected/under collection)
Yes, through the one-time transfer service. A beneficiary may be added immediately after completing a transfer.
Yes, through the transactions inquiry service.
Is a transfer note sent to the beneficiary?
Yes, a transfer note is sent to the email registered for the beneficiary upon creating a beneficiary template or upon making a one-time transfer.
Yes, you can inquire about transactions carried out via Al Ahly Net and their details and download the transaction receipt.
o Product name
o Loan account number
o Account currency
o Sanctioned loan amount
o Loan outstanding
o Interest rate
o Account opening and maturity dates
o Amounts paid to date
o Installments paid
o Loan tenure
o Next installment amount
o Remaining installments
Yes, you can print and save a loan account statement in PDF format.
Yes. You can donate to different donation recipients available on Al Ahly Net/Al Ahly Mobile .
Yes, this service enables you to set up standing instructions to make transfers to other customers of National Bank of Egypt only. The beneficiary account has to be registered first then a hard token is used to authorize the transfer.
Yes, you can stop standing instructions but you cannot modify them.
Yes, you can view the number of both executed and unexecuted standing instructions.
Multiple transfers enable you to execute more than one (internal/domestic) transfer faster and in a one-step only. Select the Payee and enter all the transaction details, then click on "Save" and add the other transactions the click on "Submit".
Yes, you can use FAWRY services via Al Ahly Net/Al Ahly Mobile.
Yes, you can send money to e-wallets inside/outside National Bank of Egypt.
You can receive a hard token from the nearest branch and activate it via Al Ahly Net/Al Ahly Mobile.
Press "Ok" then enter 4 digits. Re-enter the digits to confirm the PIN code, the word "HELLO" will be displayed.
The hard token will be suspended and may be activated again through the nearest branch.
Open the hard token by pressing "OK", enter the hard token PIN code then press "1" to create an OTP to carry out transactions through the service.
You can activate, refresh and deactivate the hard token.
Yes, you can use this service via Al Ahly Net/Al Ahly Mobile.